At Fitmed.shop, we strive to ensure your satisfaction with every purchase. Please review the following guidelines regarding order cancellations, exchanges, and returns.
1. Cancellation Policy
Because we do not offer online payment on our website, you are free to cancel your order at any time before it is delivered.
To cancel an order:
Contact us via WhatsApp or email as soon as possible.
If your order has not yet been dispatched, it will be canceled immediately with no charges.
📞 WhatsApp: +961 70 305 067 / +961 71 706 050
📧 Email: info@fitmed.shop
2. Exchange & Return Policy
We accept returns and exchanges within 3 days of receiving your order under the following conditions:
✅ Eligible Items:
Must be in the same condition as received.
Must be in the original packaging, unused, and undamaged.
A valid reason for return must be communicated clearly to our team.
🔄 Exchange Process:
You can exchange your item for another product.
The original item price will be credited toward your new order.
You will be charged two delivery fees: one for the return and one for the new delivery (total: $8).
💸 Refunds:
Full or partial refunds may be issued if:
The item received is defective, damaged, or not as described.
The item is of lesser value than what was paid.
Refunds will be processed through the original payment method if applicable, or credited for a future order.
3. How to Request a Return or Exchange
To initiate a return or exchange, please contact us within 3 days of receiving your order with:
Your order number
A brief explanation
Photos (if applicable)
📧 Email: info@fitmed.shop
📱 WhatsApp: +961 70 305 067 / +961 71 706 050
