At Fitmed.shop, we are committed to delivering your products in a timely, secure, and transparent manner. Please read the following policy to understand how our shipping and delivery process works:
1. Delivery Coverage
- Domestic – Lebanon: We deliver all across Lebanon.
- International: We are currently working on enabling global shipping. International delivery will be available approximately within one year.
2. Delivery Timeframes
- Delivery Duration: You can expect to receive your order within 1 to 4 working days after confirmation.
- Working Days: Deliveries are made Monday to Saturday.
- No Delivery on Sundays or official public holidays.
3. Shipping Fees
- Flat Rate: A flat delivery fee of $4 is applied to all orders across Lebanon.
- Free Shipping: Orders above $50 qualify for free delivery.
- Variable Charges: In rare cases, the delivery fee may vary depending on order weight or volume. If applicable, this will be communicated to you after placing your order.
4. Return Shipping Fees
- If the item is damaged or incorrect, the return process is free of charge.
- If the return is due to a personal reason (e.g., change of mind or incorrect item choice), the customer will be responsible for an additional $4 delivery charge to cover return shipping.
5. Courier Services Used
We partner with reliable local delivery companies to ensure smooth and timely delivery:
- Wakilni (You’ll receive a tracking SMS once your order reaches their warehouse)
- MDK
6. Order Tracking
Once your order is confirmed and dispatched:
- A tracking SMS will be sent to your phone by Wakilni, allowing you to follow the status of your delivery in real-time.
7. Delayed or Missed Deliveries
If your order has not arrived within the expected timeframe:
- Please contact our customer service at info@fitmed.shop or via WhatsApp at +961 70 305 067.
- If the delay exceeds 10 days due to a courier issue, we will compensate you with free delivery on your next order.
8. Express & Same-Day Delivery
- Express and same-day delivery may be available depending on your city or region.
- To check availability, please contact our support team.
9. Missed Deliveries
If you’re not available to receive your order:
- The courier will attempt delivery up to two more times before returning the package to Fitmed.shop.
- Additional delivery charges may apply for re-delivery.
10. Changing Your Shipping Address
- You can update your delivery address within 24 hours of placing your order by contacting us through WhatsApp or email.
11. Order Processing
- Orders are processed immediately upon confirmation if placed during working hours.
- Orders placed outside working hours will be processed on the next business day.
12. Damaged or Defective Items
- If your package arrives damaged or defective, please take clear photos immediately upon receipt and contact us.
- We will assist you with a replacement or refund based on your situation.
13. Contact Us
For questions related to delivery, shipping, returns, or order status, feel free to reach us:
- 📧 Email: info@fitmed.shop
- 📱 WhatsApp/Phone: +961 70 305 067 / +961 71 706 050