Delivery & Shipping Policy

Delivery Coverage

• Domestic – Lebanon: We deliver all across Lebanon.
• International: We’re currently working on enabling global shipping. International delivery will be available approximately within one year.

Delivery Timeframes

• Delivery duration: Expect your order within 1 to 4 working days after confirmation.
• Working days: Deliveries are made Monday to Saturday.
• No delivery on Sundays or official public holidays.

Shipping Fees

• Flat rate: A flat delivery fee of $6 applies to all orders across Lebanon.
• Variable charges: The delivery fee may vary depending on order weight.

Return Shipping Fees

• If the item is damaged or incorrect, the return process is free of charge.
• If the return is due to a personal reason (change of mind or incorrect item choice), the customer is responsible for an additional $6 delivery charge to cover return shipping.

Courier Services Used

We partner with reliable local delivery companies to ensure smooth and timely delivery:

• Wakilni — you’ll receive a tracking SMS once your order reaches their warehouse.
• MDK

Order Tracking

Once your order is confirmed and dispatched, a tracking SMS will be sent to your phone by Wakilni, allowing you to follow the status of your delivery in real-time.

Delayed or Missed Deliveries

If your order hasn’t arrived within the expected timeframe:

• Contact our customer service at [email protected] or via WhatsApp at +961 70 305 067.
• If the delay exceeds 10 days due to a courier issue, we’ll compensate you with free delivery on your next order.

Express & Same-Day Delivery

• Express and same-day delivery may be available depending on your city or region.
• To check availability, please contact our support team.

Missed Deliveries

If you’re not available to receive your order:

• The courier will attempt delivery up to two more times before returning the package to FitMed.shop.
• Additional delivery charges may apply for re-delivery.

Changing Your Shipping Address

You can update your delivery address within 24 hours of placing your order by contacting us through WhatsApp or email.

Order Processing

• Orders are processed immediately upon confirmation if placed during working hours.
• Orders placed outside working hours will be processed on the next business day.

Damaged or Defective Items

If your package arrives damaged or defective, please take clear photos immediately upon receipt and contact us. We’ll assist you with a replacement or refund based on your situation.

Contact Us

For questions related to delivery, shipping, returns, or order status, feel free to reach us:

• Email: [email protected]
• WhatsApp/Phone: +961 70 305 067