Privacy Policy
This explains what FitMed collects on fitmed.shop, ar.fitmed.shop, and the FitMed mobile app, why, and how you’re in control of it. Last updated 20 August 2026.
Who we are
This policy covers FitMed’s website (fitmed.shop for Lebanon, ar.fitmed.shop for Syria) and the FitMed mobile app (iOS and Android), which use the same account system. Wherever you shop with us, the same rules below apply.
Information we collect
We only collect what’s needed to run your account, process orders, and keep sign-in secure:
| Data | Why we collect it |
|---|---|
| Name, email address | Account identification, order confirmations |
| Delivery address | Shipping your orders |
| Phone number | WhatsApp sign-in/verification, and delivery coordination for orders where you provide one |
| Order and purchase history | Showing your past orders, loyalty points, returns and refunds |
| Device push-notification token | Sending you order updates and offers in the app, if you allow notifications |
| Basic app diagnostics | Finding and fixing crashes or bugs |
We do not collect your precise or approximate location, contacts, calendar, photos, or files. We don’t read or store your messages or emails.
Signing in
You can create a FitMed account four ways: email and password, Google Sign-In, Sign in with Apple, or WhatsApp (we text a one-time code to verify your number — the code expires after 10 minutes and can only be used once). Whichever way you choose, if a phone number or email you sign in with already matches an existing account, we link to that account instead of creating a duplicate.
Who we share data with
We don’t sell your data, and we don’t share it for advertising or marketing purposes. We only share what’s strictly needed to provide the features you use:
- Google — only if you choose “Continue with Google” to sign in.
- Apple — only if you choose “Sign in with Apple.”
- Meta (WhatsApp Business Platform) — only your phone number and the one-time code, and only if you choose to sign in or verify a number by WhatsApp. Meta delivers the message; it isn’t used for anything else.
- Our delivery couriers (Wakilni, MDK) — your name, phone, and address, only to get an order to you. See our Delivery & Shipping Policy.
How we protect it
Everything between your device and our servers travels over HTTPS. Verification codes are never stored in plain text. Your account password (if you use one) is hashed, not stored as readable text — not even we can see it.
How long we keep it
We keep your account and order data for as long as your account exists, so your order history and points stay accurate. If you ask us to delete your account, we delete your personal data, except where we’re legally required to keep order/invoice records for a limited period (e.g. tax law).
Your rights
You can review and update your name, email, phone, and address any time from Account settings in the app or on the website. To request a copy of your data or to permanently delete your account, contact us using the details below — we’ll action it within a reasonable time and confirm once it’s done.
Children’s privacy
FitMed is not directed at children, and we don’t knowingly collect personal information from anyone under 16. If you believe a child has given us personal information, contact us and we’ll remove it.
Changes to this policy
If we change what we collect or how we use it, we’ll update this page and change the “last updated” date at the top.
Contact us
Questions about this policy, or want to access or delete your data?
- Email: [email protected]
- WhatsApp/Phone: +961 70 305 067
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